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The Pokies 102 Net Casino Australia Privacy Policy

At The Pokies 102 Net Casino, the privacy and security of our Australian players are paramount. We are committed to maintaining the confidentiality of personal information and ensuring compliance with data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy outlines how we collect, use, and protect your personal data when you use our services.

1. Collection of Personal Information

We collect personal information to provide and enhance our gaming services. This data includes:

Identity Information: Full name, date of birth, and nationality.
Contact Information: Email address, phone number, and residential address.
Financial Information: Payment details, including credit/debit card numbers, bank account information, and transaction history.
Gaming Data: Records of your gaming activity, such as bets placed, games played, and winnings.
Technical Data: IP addresses, browser type, and device details for security and service optimization.

2. Use of Personal Information

Your personal data is used for the following purposes:

Account Management: To create and maintain your user account, verify your identity, and process your transactions.
Service Delivery: To provide access to games, process deposits/withdrawals, and handle customer support inquiries.
Compliance: To adhere to legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Marketing: With your consent, we may send promotional offers, updates, and newsletters. You can opt-out at any time.
Security: To monitor for fraud, unauthorized access, and ensure the integrity of our platform.

3. Data Security Measures

The Pokies 102 Net Casino employs robust security measures to protect your personal information:

Encryption: All sensitive data is encrypted using SSL (Secure Socket Layer) technology during transmission.
Access Controls: Personal data is stored in secure environments with restricted access to authorized personnel only.
Regular Audits: Security systems and processes undergo regular audits and updates to prevent data breaches.

We may share your personal information with third parties under specific conditions:

Service Providers: We collaborate with trusted payment processors, IT service providers, and customer support teams who have access to your data solely for performing their duties.
Legal Compliance: We may disclose your data to governmental or regulatory bodies if required by law.
Merger/Acquisition: In case of a business merger or acquisition, personal data may be transferred to the new entity with proper notice to users.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. This period typically aligns with legal obligations, such as:

Account Information: Retained for the duration of your account's active status and for 7 years post-closure to comply with legal and tax requirements.
Financial Transactions: Data related to deposits, withdrawals, and winnings are retained for 7 years to meet financial auditing and regulatory requirements.

6. User Rights

As a user of The Pokies 102 Net Casino, you have several rights concerning your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You have the right to update or correct any inaccurate personal information.
Erasure: Under certain conditions, you may request the deletion of your personal data.
Objection: You can object to the processing of your data for marketing purposes at any time.
Portability: Request a transfer of your data to another service provider in a structured format.

7. Cookies and Tracking Technologies

The Pokies 102 Net Casino uses cookies and similar technologies to enhance your gaming experience:

Session Cookies: These are used to maintain your session and improve navigation across the site.
Analytics Cookies: We use these to gather data on site usage, enabling us to optimize performance.
Third-Party Cookies: These may be used by our partners to deliver targeted advertisements or track affiliate conversions.

Users can manage their cookie preferences through browser settings or opt-out of non-essential cookies when prompted.

8. Cross-Border Data Transfers

Personal data collected from Australian players may be transferred to and stored in servers located outside of Australia. We ensure that any cross-border data transfers comply with applicable data protection laws, including implementing standard contractual clauses and other safeguards to protect your information.

9. Changes to the Privacy Policy

We reserve the right to amend this privacy policy as needed to reflect changes in legal requirements or our data processing practices. Any updates will be communicated via email or through prominent notices on our platform. Users are encouraged to review this policy periodically.

10. Contact Information

For any queries or concerns regarding our privacy policy, you can reach our Data Protection Officer (DPO) via:

Email: [email protected]<
Phone: +61 1800 123 456
Postal Address: The Pokies 102 Net Casino, P.O. Box 7890, Sydney, NSW 2000, Australia